Overview

A user may experience an issue where a specific profile, identified by a unique ID, does not appear live on their website. Instead, the URL for the profile redirects to the website's home page. This problem arises when the 'Publish-PROD' flag for the profile record is set to 'Null', preventing the profile from being published.

Solution

To resolve this issue, follow these steps:

1. Change the 'Publish-PROD' flag for the profile record from 'Null' to 'Y'.
2. Run the 'SLUG_WebsiteURL_populate' script to ensure the SLUG and Website URL fields are correctly formed.
3. Run the 'Export > Pages > GENERATE FILE' process or wait for it to run at the next scheduled hour.

After completing these steps, wait for the next run of the scheduled background job that publishes the changes to the website. The profile should now be live on the website.

Summary

By changing the 'Publish-PROD' flag to 'Y' and running specific scripts, you can resolve the issue of a profile not appearing live on the website and its URL redirecting to the home page.

FAQ

1. What does the 'Publish-PROD' flag do?
   The 'Publish-PROD' flag determines whether a profile is published on the website. If it's set to 'Null', the profile will not be published.
2. What does the 'SLUG_WebsiteURL_populate' script do?
   This script ensures that the SLUG and Website URL fields for the profile are correctly formed.
3. What happens if I don't run the 'Export > Pages > GENERATE FILE' process?
   If you don't run this process manually, it will run at the next scheduled hour. This process is necessary to publish the changes to the website.