Overview

The customer is experiencing confusion about adding an additional message to a Transit location in their system without removing an existing Holiday message. They are unsure about how to add this new message without accidentally deleting the Holiday message. The customer also wants to know if the new message will remain once the Holiday message is removed. The issue revolves around the management of the **english_location_message** and **french_location_message** fields, which have character limits of 350 and 320 respectively. The customer needs to understand how to update these fields to accommodate the new message while keeping within the character limit and without removing the existing message.

Solution

To add an additional message to a Transit location without removing the existing Holiday message, you need to update the **english_location_message** and the **french_location_message** fields. You can add any message text up to 350 characters for the **english_location_message** field while the **french_location_message** field can only take up to 320 characters.

If you want to add an additional message to a transit location, you need to find a way to update the existing message in the message fields so that the total number of characters is within the limit. You can add any message before or after the existing **english_location_message** up to a total of 350 characters.

You can use an online character counter tool to check that your total character count stays within 350.

Identify these transit locations that should have the additional messages so that when next you update the Holiday messaging for the transit locations, the additional messaging would be accommodated.

Once the holiday message is removed, the message you input will remain on.

Summary

Adding an additional message to a Transit location without removing the existing Holiday message involves careful management of the **english_location_message** and **french_location_message** fields. The new message can be added before or after the existing message, as long as the total character count remains within the limit. The new message will remain even after the Holiday message is removed.

FAQ

Q: Can I add a new message without removing the existing Holiday message?
A: Yes, you can add a new message without removing the existing Holiday message by carefully managing the **english_location_message** and **french_location_message** fields.

Q: What is the character limit for the **english_location_message** and **french_location_message** fields?
A: The **english_location_message** field has a character limit of 350, while the **french_location_message** field has a limit of 320 characters.

Q: Will the new message remain once the Holiday message is removed?
A: Yes, the new message will remain even after the Holiday message is removed.